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Cairns Queenslander Terms and Conditions

Specific information on eligibility, criteria and timings can be found on business.gov.au and the latest announcements relating to coronavirus can be found on Australia.gov.au and on the Department of Health website. The Department of Health has also released a range of public health campaign materials for businesses to use. Businesses can also phone the Australian Taxation Office Emergency Support Infoline on 1800 806 218 or visit their website for more information.

Our Policies

TERMS AND CONDITIONS
Upon your arrival at the Cairns Queenslander any outstanding amount payable will be charged.

Payment is to be made via Credit Card / Amex / MasterCard / Visa or Cash in Australian Dollars. Surcharge of 2% applies to Amex.

Room check-in time from 2pm onwards (Reception is open & manned 24 hours). 

Room check-out time no later than 10am.

Housekeeping daily room refresh tidy includes: waste bags removed, toiletries tea & coffee replenished. Full service including bed linen changed for stays 4 consecutive days or more.

Room Security: Safety Deposit Boxes are available at reception free of charge. Please ensure room doors and windows are locked at all times, particularly your balcony door.

 

CANCELLATION POLICY DIRECT BOOKINGS ONLY:

Direct Bookings: COVID-19 Travel Flexibility Cancellation Policy:
All reservations made on or before 30th June 2021 to be changed or cancelled at no charge, up to 24 hours (local time) before scheduled arrival date. IMPORTANT: If you have not notified our reservations department of your booking cancellation up to 24 hours before arrival or no show you will be charged one night accommodation fee.

Reservations made on or after 01 July 202. We allow flexibility to change or cancel up to 48-hours before scheduled arrival date. IMPORTANT: If you have not notified our reservations department of your booking cancellation up to 48hrs before arrival or no show you will be charged one night accommodation fee.

 

Check-In & Check-Out
Check in time is from 2:00pm on the day of arrival. 

Check-out time is latest 10:00am on the day of departure. 

Luggage can be stored for you by our friendly staff.  Courtesy shower & change facilities are available for your use. 

NB: For early morning flight  arrivals, please book room for the day before to secure an early check in.

Children
Please note that children up to the age of 14 years of age stay free using existing bedding and sharing the room with adults.

Pet policy
No pets are allowed onto the property premises, including within hotel car-parks. 

No Party Policy
We respect all our guests’ right to quiet and peaceful enjoyment while staying at the hotel, therefore we ask all guests to control their noise levels when inside the hotel, their apartment or hotel room or talking loudly along internal  walkway corridors. No Party Policy explained: you will be asked to leave the hotel immediately if causing a disturbance and investigated by our hotel duty management/security. 

Payment Methods
Payment of accommodation deposit can be made by Visa, MasterCard, American Express or Diner’s card.

Privacy policy