WELCOME TO CAIRNS QUEENSLANDER
We extend our warmest welcome to you and trust your stay with us will be both comfortable and enjoyable.
For over thirty years, we have proudly hosted domestic and international travelers. Our reputation has long been built on providing value for money accommodation, along with embracing friendly Tropical Queensland hospitality.
This Guest Directory is to provide you with essential information that you may need during your stay. However, should you require more information that is not provided here, please dial ’9’ from your room telephone for assistance or visit reception manned daily 24hours.
Restaurant – Chop Chop Kitchen provides wonderful Breakfast menu options Open daily 6:30am – 10am.
Dinner available from 29 APRIL 2026
Thank you for choosing the Cairns Queenslander Hotel & Apartments.
Enjoy your stay!
Hotel Management
Room Power:
Room key tag must be placed in the key slot beside the entrance door when you are in the room to provide power. Please note air conditioning will automatically turn off when balcony door is open and needs to be restarted when door is closed.
Appliance Adaptor:
Please visit reception to hire. Upon return of the adaptor hire fee returned. Australian electricity 240v.
Room Cleaning:
Express Room Tidy ( daily except Sunday)
Housekeeping will visit your room only if you display PLEASE MAKE UP MY ROOM sign on the exterior of your room door. Beds made only if no guest items remain on the bed. Toiletries, tea, coffee & sugar will be replenished. Towels replaced only if left on bathroom floor & rubbish bins will be emptied. Please note: to protect our environment, only towels that are placed on the bathroom floor get replaced.
Full Room Service including linen change is provided every 7th day of your stay. If you do not want the express room service, please place DO NOT DISTURB sign on the room exterior room handle and also dial 9 from your room phone to notify reception or visit reception ( open 24hrs).
Room Air-Conditioning:
Split System Air Conditioner – Prior to your arrival housekeeping would have set to Cool 25c. This is the best working temperature for unit efficiency and room comfort. Use the remote control to turn on, provided that key tag must be in the room power slot and balcony sliding glass door closed.
Towels Bath & Pool Towels
For extra towels, including swimming pool towels please see reception for details.
Face Washers :Please visit reception
Soft Facial Tissues: Please visit reception
Bed Blankets
Please check your wardrobe. If no blankets within your room wardrobe please dial 9 from your room phone. Our reception staff will organise bed blankets for you.
Wake Up Calls: Please advise reception evening prior.
Baby Cots: The hotel does not provide baby cots
Quality cot hire service call direct Oz Baby Hire M: 0407 315 591
Check-In Time:
Check-in time is 2PM
Check-Out Time:
Check-out time is 10AM. Reception can call a Taxi for you if required.
Late check-out must be pre-booked prior to the day of your departure. Subject to room availability, additional fees may apply. Visit reception for more details.
Late Departures:
Courtesy shower & bathroom facilities and luggage storage are provided free of charge. Please do not leave any valuables including passports, laptops or cameras in luggage storage. The owner of the luggage /baggage or personal property are fully responsible for all loss or damage from any cause whatsoever whilst the property is in storage. Cairns Queenslander Hotel & Apts accepts no responsibility whatsoever for any such loss or damage.
Guest Behaviour:
The Cairns Queenslander Hotel reserves the right to judge acceptable levels of noise or behaviour of the Guest or invitees of the Guest who must take all steps necessary for corrective action as requested by the Hotel. In the event of failure to comply with management’s request, the Hotel may terminate a reservation immediately without being liable for any refund or compensation. Zero tolerance to any hotel employee abuse or hotel damage – if this occurs you will be reported immediately to the Police. Cairns Queenslander Hotel & Apartments is an active member of POLICE CRIME WATCH.
Extra Room Cleaning or Damage :
Guests will be responsible for any damage or extra room cleaning caused by the guest or his/her invitees. Should this damage come to light after the guest has departed, the Cairns Queenslander Hotel & Apartments reserves the right to make a charge to the Guest’s credit or debit card. Upon check-in: The hotel reserves the right to request a holding bond of $250 cash. The room will be checked upon guest departure, the bond amount of $250 cash would only be retained if extra room cleaning is required or damage has occurred.
DND (Room Do Not Disturb Sign displayed) : Guest privacy notice : We respect your privacy and will not enter your room while a DND sign is displayed. If the DND sign remains in place for more than 72hrs (3 days) and we are unable to contact you, hotel housekeeping accompanied by Security will enter the room to ensure guest wellbeing, safety and room hygiene standards have been met. Reception will always attempt to notify you prior to entry.
Noise Control:
For courtesy of other guests, please lower your voice when walking through the corridors. No parties or gathering in the hotel rooms or apartments, hotel policy zero – tolerance to excessive noise.
Pets:
No pets allowed in hotel rooms or apartment suites at any time. This includes leaving your pets in vehicles within the hotel car park.
We Welcome Companion / Support / Assistance / Therapy Animals – Important Please Read:
Prior to making your reservation we will require evidence which we will check and keep on file, this will be supporting documentation such as valid animal assistance registration number which will verify that the animal has passed an authorised public access test.
No Smoking Cigarettes or Cigars / Vaping / Marijuana
Smoking , Vaping , marijuana use is strictly prohibited within all guest rooms and public areas. Smoking or Vaping within the property guest rooms, public areas will activate the property fire alarm system which will incur an automated fire dept call out fee of $1,505.00 payable. This amount will be passed on to be paid by the person/s who activated the false fire alarm. Beware covering the fire alarm will also cause activation!
Smoking of marijuana is NOT permitted on the property there are no personal exemptions to this rule.
Baby Cot:
Quality cot hire service call Oz Baby Hire M: 0407 315 591
Security: For your security, please ensure your room doors and windows are locked, particularly your balcony door, when you go out or intend sleeping. Safety deposit boxes are available at reception for your convenience free of charge.
Safety Boxes: These are available at reception up on request, free of charge. Reception open 24 hours.
Fire Safety: Smoking is strictly prohibited on the property, this includes your room and on your room balcony or garden terrace.
In the event of fire, an alarm will sound. Use stairways only, do NOT use lift! Please evacuate calmly to the closest assembly point as specified on the Evacuation diagram at back of your hotel room door. Queensland Fire Services attend all fire alarm activation calls, in case of a false fire alarm causing QLD Fire Service to attend, a charge of $1505 will be applied onto the guests responsible. Please also be aware that smoke detectors can be activated by but are not limited to smoking/vaping also tampering with smoke detectors, cooking, incense, candles, hairspray and excess steam from bathroom.
Hotel Fire Safety and placed DND ( DO NOT DISTURB SIGN ) . Staff & Management respect your privacy. In the event of the electronic fire alarm monitoring panel displaying a fault or issue with your room ceiling installed fire alarm it will be necessary for hotel maintenance to visit your room to visually check the fire alarm. We apologise for any inconvenience this may cause, however, the hotel automated fire system must remain operational and compliant by law . We thank you in advance for your total co-operation should this issue occur.
To minimize the risk of a false fire alarm activation:
If you are showering or are using aerosol sprays, please close the bathroom door and allow the steam or fumes to dissipate before opening the door.
The Cairns Queenslander Hotel reserves the right to take action against any Guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detectors in public areas and bedrooms and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the Hotel due to their actions and additionally may be asked to leave the Hotel. Should the fact that firefighting or detection equipment had been tampered with come to light after the guests has departed The Cairns Queenslander Hotel reserves the right to make a charge to the Guest’s credit or debit card.
Electrical:
Australian power is 240 volts. Appliance adapters are available at Reception upon a deposit paid (fully refundable upon return of the adaptor).
Guest Laundry Self-service:
Washing and Drying Machines are located on the 3rd floor of the East wing and each floor level of the West wing, and operate between 9am – 9pm daily.
Both washing machine and dryer take 5 x $1 coins. Visit reception for change or to buy washing powder.
Photocopy & printing Service:
For your convenience these facilities are available at Reception. Cost applicable
Reception Hours:
Open manned 24/7 – If you require assistance, please visit reception or dial ‘9’ from your room phone.
Smoking and/or Vaping NOT PERMITTED 100% Smoke Free Property : Smoking and /or Vaping is strictly prohibited in all guest rooms this includes balcony or garden terrace and all public areas including outdoor car parks. Smoking or Vaping within the property guest rooms, public areas will activate the property fire alarm system which will incur an automated fire dept call out fee of $1505.00 . This amount will be passed on to be paid by the person/s who activated the false fire alarm. Please be aware smoke detectors can also be activated by cooking, incense , candles, shower steam, hairspray or covering/tampering with the alarm device.
Item/s left behind within allocated room after check-out/departure:
Any lost property found within the guests room will be held for 3 months after the guests departure date. Any food or drink items left in the room (including within the room refrigerator/freezer) will be discarded immediately by housekeeping staff post guest check-out as per QLD Health regulations.
BBQ:
Our BBQ (electric operation) is located property West Wing, Digger Street pool area. Opening hours from 9am – 9pm. Please see Reception for bookings, use conditions apply.
Car parking available only suitable for small to medium size guest vehicles:
We have two gated car parks for our guests to use. Access via Lake Street & Digger Street. Access details ( pin code )are given by our front desk staff upon check-in. All parking subject to car park space availability.
Guest Laundry Self-service:
Washing and Drying Machines are located on the 3rd floor of the East wing and each floor level of the West wing, and operate between 8am – 8pm daily.
Both washing machine and dryer take 5 x $1 coins. Reception can exchange your cash for $1 coins or to buy laundry washing powder.
Photocopy Service:
For your convenience these facilities are available at Reception. Cost applicable
Swimming Pools:
Two swimming pools, one on the Lake street side of the building visible from Reception/Restaurant and the other swimming pool Digger Street side of the building where the hotel BBQ is also located. Please enjoy these facilities at your leisure. Pool hours are 8am – 7pm daily.
Tour Desk:
Cairns and the surrounding area have a large range of day tours and reef trips to choose from. Our experienced staff are available to assist and help plan your itinerary and tours. Let us help you discover the magic of Cairns, Great Barrier Reef & World Heritage Rainforest!
WIFI:
Free Wi-Fi within hotel, see reception for login details. Cairns WiFi is a regional service and may not deliver the data download speed to meet your personal experience requirements.
RESTAURANT – CHOP CHOP KITCHEN OPEN
BREAKFAST:
Open Daily from 6:30am to 10:00am (Restaurant located next to reception).
Continental Breakfast: Cold selection
Full Breakfast : Hot breakfast plated plus cold selection
Breakfast Room Service : Sorry, room service Is not available.
EVENING DINING AVAILABLE FROM WEDNESDAY 29th APRIL 2026